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Fulfilment Services: Taking Orders ...delivering service
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New business models and increasingly complex product offerings are driving publishers to consider upgrading or implementing new subscription and fulfilment systems, in order to:
- Integrate with web platforms
- Deliver real time e-commerce
- Manage site licence sales, print sales and subscriptions
- Hold all types of customer data in a single database
- Integrate with financial systems
- Offer excellent customer service
Reliant on modern technologies and off-shored resources, publishers face many challenges in implementing these advanced new fulfilment systems. With Fulfilment Services, we offer state-of-the-art fulfilment services and technologies which may integrate with a wide range of client systems, allowing publishers to concentrate on the core areas of their business.
Our fulfilment services combine modern technology and off-shored resources to deliver measurable benefits to your business:
- Lower costs
- More accurate fulfilment and customer data
- Improved customer service
- Time savings
- Reduced subscription lapses
For more information about Fulfilment Services contact Kathy Law : k.law@macmillan.co.uk
The Fulfilment Services solution
A flexible service
Our aim is to provide the most effective solution for our clients. Our services are customisable and you may ‘pick and choose’ the combination of services that is most convenient for your business.
State-of-the-art technologies
With Fulfilment Services you gain access to the latest technologies without the expense of maintaining an expertise in these areas. We deploy forward-looking technologies, through a highly experienced team, to ensure that future and unseen industry developments can be accommodated.
Consortia sales
Our systems log sales and prospects, capturing the full complex customer address relationships, to report effectively on results, renewals and prospects. With an additional, optional service to track customer usage of online services, this detailed reporting will help you to maximise subscriptions.
Global subscription management
MPS Technologies delivers fulfilment management services to customers worldwide. It supports major publishing centres in Europe and The United States, providing customer and publisher support where and when needed.
New product sales
The changing needs of publishing require systems that can support and integrate new product lines on an ongoing basis. Our systems allow you to quickly and easily incorporate all new products including individual articles, collections of articles and online books.
Marketing support
The provision of reports, lists of potential or actual lapsed subscribers and the ability to communicate with them electronically or on paper are essential elements of the MPS Technologies system. With our systems, all data can be easily imported or exported, as required.
Security
MPS Fulfilment is ISO/IEC 27001 certified company. We pride ourselves on our ability to meet Data Protection and Data Privacy legislation requirements. We combine a secure hardware environment, secure software (with logging of all activities) and high quality, well trained teams, to ensure your data is secure.
Integration with e-commerce
Effective integration with a client's online hosting systems ensures that orders can be captured on either system, and that customers can be supported however they chose to order, or renew. |
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| Client's Testimonials |
" …. I just wanted to take a moment to say to you: CONGRATULATIONS for the fantastic achievement of processing nearly ………. ! That's a new record and a massive step forward. WELL DONE for doing it so very professionally and quickly - you have impressed everyone at NPG with your commitment to accuracy and speed. And THANK YOU for working so hard and well, particularly in the last couple of weeks, giving up important holidays and free time to make sure that everything got processed before year-end. It is much appreciated and makes a big difference. I look forward to working with you in 2008 and achieving even greater success together!..... "
» Nature Publishing Group
“… I want to commend you all on a very impressive job of learning our college publishing business and contributing skillfully to the management of our customer database. I admire your attention to detail and the productivity levels you have achieved in such a short period of time. Many thanks for your efforts and results …”
» Bedford, Freeman, and Worth Publishing Group
“… Working with the support of MPS Fulfilment Services gives us tremendous flexibility and confidence as we develop our business, with the capacity to support rapid growth, the reassurance of consistency, efficiency and reliability, along with low costs.…”
» Nature Publishing Group
“We utilise MPS Fulfilment resources in Gurgaon to provide us with a number of business critical services for NPG and Palgrave, such as simple order processing, complex site-license order processing, print and online customer services and financial reconciliation. The MPS team provide strong migration and process expertise, which has allowed us to build a flexible and reliable off-shored global centre for running large components of our operations.”
» Macmillan Publishers Limited |
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